Among all the parameters for assessing the level of service provision, there is one that is of primary importance - service availability. In the ICANN requirements for the new gTLD program, this parameter must be implemented 100%. The section considered what service availability depends on, how it can be measured and managed, and also discussed how Internet measurements help us predict future events. Moderator: Elena Voronina - InData Participants: Kasim Lone, RIPE NCC, Dmitry Kovalenko, MSK-IX Anna Podguk, InData Pavel Khramtsov, InData Sergey Grebennikov, RAEC